212 points missing-Urgent

Bruno's Avatar


20 Nov, 2016 08:17 PM

Hi tauno.

I had 10223 a few hours ago (and in the last 2 days that number has been the same) and now I entered Namestation and I have 10011.
There's 212 points missing. Here are they?
I know that you can lose points sometimes (I read the points rules) but not 212 in one moment, especially because there's no contest points upgrade since I last login wich has not longer then 2 hours ago.
What happened to those points?

  1. 1 Posted by Bruno on 20 Nov, 2016 08:23 PM

    Bruno's Avatar

    After I reached 10000 points I won 2 contests (one yesterday and the other 2 days ago) and now it seems I didn't win those 2 contests because I went from 10223 to 10011.

  2. Support Staff 2 Posted by Tauno on 21 Nov, 2016 07:28 AM

    Tauno's Avatar

    We had to delete 3 contests, because the contest holder had used fake credit cards to pay for them. Sorry you lost your points. I'll add a $21 bonus to your next payout.


  3. 3 Posted by Bruno on 21 Nov, 2016 02:47 PM

    Bruno's Avatar

    Hi Tauno.
    Sorry to hear that. I did not know what was wrong so I decided to ask you.
    Thank you very much for the fast reply and the oferred solution.


  4. Bruno closed this discussion on 05 Jan, 2017 07:57 PM.

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